H/T to Barb Bowman ( for the heads up about the issue.īut, wait.there's probably more so be sure to follow me on Twitter and Google+. I will still leave this article in place because it is good advice to not go looking for a free download through paid support. Update (20 June 2016 at 4:30 PM EDT): The recovery image downloads are once again available to everyone. I am waiting on Microsoft Support to notify me once the recovery image downloads are once again online so I will update this article when I hear back from them. If you are in need of a recovery image download I also recommend you hold off until that download support service is back online and then you can go grab it through normal channels. I would suggest that customers who may have entered paid tech support under these circumstances should contact Microsoft about a refund for that tech support session since the recovery images are unavailable due to an apparent issue on Microsoft's side. CPU: 1 Ghz or faster x86- or 圆4-bit processor with SSE2 instruction set. However, everything gets confused when the recovery image support service is unavailable and instead of getting an alert to come back later to grab the download a customer with an expired warranty gets re-directed to paid support. Microsoft Office 2016 System Requirements OS: Windows 8/8.1/10, Windows 7 SP1, Windows 10 Server, Windows Server 2012, Windows Server 2008/2012 R2. I have confirmed with Microsoft that out of warranty devices do not need paid support just to get these recovery images and that they should always be available at no cost to device owners. We do so by being open, friendly and creative: we’ll conduct a conversation with you, and figure out how to build what you need. The two Surface devices on my support profile that are out of warranty are both showing that I need paid tech support to assist with the inability to download the recovery image. At Image+, we’ve undertaken hundreds of web design, brochure design, brand consultancy and app development projects which have increased the reach and enhanced the sales of our clients. However, the unavailability of recovery image downloads is resulting in some users being re-directed to paid support when they try to access those free downloads.Īny users who went in search of a recovery image download over the last few days were being met with this result from the Surface Support site:Īs you can see in the red letters right under the fuchsia Important alert the image is showing up as not available and to contact us for help.Ĭlicking on that contact us link brings you to this support page: You can verify this by reviewing the URL.Apparently the back end support system that serves up Surface hardware recovery images was not working correctly this past weekend and today it is receiving an upgrade to get the service back online according to Microsoft They are 100% legitimate and safe to use. As long as the account associated with your software is logged in, you should be able to download these. Please note that these are directly linked from Microsoft and are not hosted by a third party. There is an option to download Office 2016’s ISO file. If you do not have a product key, here’s a link to Office 2016 on Amazon.īelow are the download links for each listed application. Of course, you will need either a valid product key or sign in with an account to activate the software, but it is not required to download the image. All contents are released under the Pixabay License, which makes them safe to use without asking for permission or giving credit to the artist - even for commercial purposes. Using Microsoft’s CDN (Content Delivery Network), we can download these images directly and use the offline installer. Free images, videos and music you can use anywhere Pixabay is a vibrant community of creatives, sharing copyright free images, videos and music. Unfortunately, it’s a bit difficult to find these files from Microsoft as they would prefer you use the Click-to-Run installer by visiting. If you are creating images, deploying software, or otherwise cannot use Microsoft’s Click-to-Run installer for Office installations, you may want to download the full image for offline installation.
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